Replacement and Return Policy
THE WARRANTY DOES NOT COVER
- Defects or damage resulting from the use of the Product in conjunction or connection with accessories, products not approved by Leaf.
- Damage or inoperability caused by repair work performed by the end user or any unauthorized repair center/person.
- Product Packaging that have the serial number, identification label or safety label been removed, defaced or altered.
- Any software programs, whether provided with the product or installed subsequently.
This warranty does not cover any physical and /or electrical damage resulting from, but not limited to:
- Malicious destruction
- Ordinary wear and tear
- Acts of nature
- The temporary or permanent affixing of any items supplied or not supplied by the manufacturer with an adhesive, fastener or the like.
- Overcharging, use of batteries, power supplies or any other sources of power not recommended by the manufacturer.
- Any physical defect or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment caused not furnished or approved by the manufacturer.
The Leaf customer service team shall reserve the right to final decision for all potential warranty claims for service and replacement or same color preference (depending upon stock availability).
- The Limited Warranty starts from the day the customer receives the product.
- Without a valid Proof of Purchase, Leaf reserves the rights to refuse warranty services.
- Leaf reserves the right to refuse ‘free of charge’ warranty claim if the information shared is incomplete/ illegible for the claim/fault in the Customer details.
- This warranty is non-transferrable. This warranty shall be the purchaser’s sole remedy and neither Leaf nor its service centers shall be liable for incidental or consequential damage or breach of any expressed or implied warranty of this product.
- Repair or replacement under the terms of warranty does not provide the right to extension or renewal of the warranty period.
- All the repair products holds 3 months of warranty against any internal or manufacturing defects. Repairs must be carried out by Leaf authorized service centers only. Warranty cover will be void, if and when unauthorized service has been attempted by the user or any unauthorized service center/person.
- Leaf may use rebuilt, reconditioned or refurbished parts and/or components when repairing or replacing a defective product.
- In case the delivery destination pincode is not-serviceable by our logistics partner, shipping charges must be handled by the buyer.
RETURNS AND REFUND POLICY
Our policy lasts for 10 days from the day the customer receives the product. If 10 days have gone by since you received your order, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be undamaged and in the same condition that you received it. It must also be in the original outer packaging box, main device along with all accessories. In absence of these return/replacement won't be processed.
- A nominal refund processing charges are applicable based on the product value and product size. Exact charges will be communicated at the time of refund by our customer support executive.
- Refund will be processed through either NEFT OR Paytm in 10-15 working days
- To complete your return, we require the invoice or proof of purchase, Order ID/Reference ID.
- Please do not send your product back to the courier company.
- Any purchase made apart from Leaf Studios official website are not entitled for any refunds.
- Products won in giveaway/award/referral programs are not covered under above stated warranty by Leaf Studios.
To initiate a return or replacement, Please mail us on email@example.com along with detailed explanation of the issue and proof of purchase (Tax invoice, Order Id/Reference Id).
We will get back to you in 48 working hours.