- The Limited Warranty starts from the day the customer receives the product.
- Without a valid Proof of Purchase, Leaf reserves the rights to refuse warranty services.
- Accessories (like charging cable, aux cable, earbuds, etc) will not be covered under the stated Warranty conditions.
- This warranty is non-transferrable. This warranty shall be the purchaser’s sole remedy and neither Leaf nor its service centers shall be liable for incidental or consequential damage or breach of any expressed or implied warranty of this product.
- Services offered under the terms of warranty does not provide the right to extension or renewal of the warranty period.
- Warranty cover will be void, if and when unauthorised service has been attempted by the user or any unauthorised service centre/person.
- Leaf products comes with 1 year warranty against any manufacturing defects. For door pick up service, a nominal fee to cover the logistics cost is applicable. However, in case of first time issues, the logistics cost will be waived off and borne by LEAF.
- Once we receive the product, our Quality Check team will go through the condition of the product and will provide the best possible resolution to you within 5 workings days.
- Leaf may use rebuilt, reconditioned or refurbished parts and/or components when servicing a defective product under warranty.
- In case the delivery destination pincode is not-serviceable by our logistics partner, shipping charges must be handled by the buyer.
THE MANUFACTURING WARRANTY DOES NOT COVER
- Defects or damage resulting from the use of the Product in conjunction or connection with accessories, products not approved by Leaf.
- Damage or inoperability caused by repair work performed by the end user or any unauthorized repair center/person.
- Product Packaging that have the serial number, identification label or safety label been removed, defaced or altered.
- Any software programs, whether provided with the product or installed subsequently.
This warranty does not cover any physical and /or electrical damage resulting from, but not limited to:
- Malicious destruction
- Ordinary wear and tear
- Acts of nature
- The temporary or permanent affixing of any items supplied or not supplied by the manufacturer with an adhesive, fastener or the like.
- Overcharging, use of batteries, power supplies or any other sources of power not recommended by the manufacturer.
- Any physical defect or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment caused not furnished or approved by the manufacturer.
The Leaf customer service team shall reserve the right to final decision for all potential warranty claims for service or same color preference (depending upon stock availability).
RETURNS, CANCELLATION AND REFUND POLICY
You can cancel your order within 12 hours of ordering.
Our return policy lasts for 10 days from the day the customer receives the product. If 10 days have gone by since you received your order, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be undamaged and in the same condition that you received it. It must also be in the original outer packaging box, main device along with all accessories. In absence of these, we'll be unable to process the refund.
- Shipping charges (50/-) applied to your order will be deducted as a refund processing charges from the refunded amount. In case no shipping charges were applied to your order, we will process the full refund.
- Refund will be processed through NEFT in 8-10 working days after receiving the product by our QA team.
- To complete your return, we require the invoice or proof of purchase, Order ID/Reference ID.
- Please do not send your product back to the courier company.
- Any purchase made apart from Leaf Studios official website are not entitled for any refunds.
- For purchases made via discount/offer code - Only the payment made on Leaf's website is eligible for refund, please contact the respective discount/offer partner for the refund related to the amount paid to purchase the discount/offer (if any).
- In the case of order cancellation for the purchase made via discount/offer code, the original code will become invalid and can not be refunded back in its original form. Leaf is not entitled to re-issue a new discount/offer code to the customer once the original code is redeemed.
- For Leaf + JioSaavn combo, INR 299/- will be deducted from the paid amount if the combo is returned due to any product related issue.
- Products won in giveaway/award/referral programs are not covered under above stated warranty by Leaf Studios.
To initiate a return or claim warranty services, Please mail us on email@example.com along with detailed explanation of the issue and proof of purchase (Tax invoice, Order Id/Reference Id).
We will get back to you in 48 working hours.